:root {
  --bg: #f5f7f9;
  --surface: #ffffff;
  --surface-soft: #f1f5f4;
  --ink: #17202a;
  --muted: #60707f;
  --line: #d9e0e6;
  --teal: #0f766e;
  --teal-dark: #115e59;
  --blue: #2563eb;
  --amber: #b7791f;
  --coral: #c9493a;
  --green: #17834d;
  --shadow: 0 12px 30px rgba(23, 32, 42, 0.08);
  --radius: 8px;
}

* {
  box-sizing: border-box;
}

html {
  min-height: 100%;
  overflow-x: hidden;
}

body {
  min-height: 100%;
  margin: 0;
  background: var(--bg);
  color: var(--ink);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  letter-spacing: 0;
  overflow-x: hidden;
  -webkit-text-size-adjust: 100%;
}

[hidden],
.is-hidden {
  display: none !important;
}

button,
input,
select,
textarea {
  font: inherit;
}

button {
  cursor: pointer;
}

.login-screen {
  display: grid;
  min-height: 100vh;
  align-items: start;
  justify-items: center;
  padding: clamp(22px, 5vh, 48px) clamp(14px, 4vw, 28px);
  background:
    linear-gradient(135deg, rgba(15, 118, 110, 0.08), rgba(37, 99, 235, 0.05)),
    var(--bg);
}

.login-panel {
  display: grid;
  width: min(560px, 100%);
  gap: 20px;
  padding: clamp(22px, 4vw, 30px);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: var(--shadow);
}

.login-brand {
  padding-bottom: 18px;
  border-bottom: 1px solid var(--line);
}

.portal-tabs {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 4px;
  padding: 4px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #f3f7f7;
}

.portal-tab {
  min-height: 38px;
  border: 1px solid transparent;
  border-radius: 6px;
  background: transparent;
  color: #40505f;
  font-weight: 850;
}

.portal-tab:hover {
  background: #ffffff;
}

.portal-tab.active {
  border-color: #c9d5db;
  background: #ffffff;
  color: var(--teal-dark);
  box-shadow: 0 2px 8px rgba(23, 32, 42, 0.06);
}

.public-panel {
  display: grid;
  gap: 16px;
}

.login-form {
  display: grid;
  gap: 16px;
}

.signup-fields {
  display: grid;
  gap: 16px;
}

.login-form h1 {
  margin-top: 4px;
}

.login-error {
  margin: -4px 0 0;
  padding: 10px 12px;
  border-radius: var(--radius);
  background: #fff0ee;
  color: #9d2f24;
  font-size: 0.88rem;
  font-weight: 800;
  line-height: 1.35;
}

.form-help {
  margin: 8px 0 0;
  color: var(--muted);
  line-height: 1.5;
}

.public-ticket-screen {
  min-height: 100vh;
  padding: clamp(18px, 4vw, 44px);
  background: #edf2f4;
}

.public-ticket-shell {
  width: min(1120px, 100%);
  margin: 0 auto;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: var(--shadow);
}

.public-ticket-brand,
.public-ticket-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
}

.public-ticket-brand {
  padding: 18px 22px;
  border-bottom: 1px solid var(--line);
}

.public-ticket-security {
  color: var(--teal-dark);
  font-size: 0.82rem;
  font-weight: 800;
}

.public-ticket-loading,
.public-ticket-error {
  display: grid;
  gap: 8px;
  padding: 52px 24px;
  text-align: center;
  color: var(--muted);
}

.public-ticket-loading strong,
.public-ticket-error strong {
  color: var(--ink);
  font-size: 1.15rem;
}

.public-ticket-breadcrumb {
  padding: 12px 22px;
  border-bottom: 1px solid var(--line);
  background: #f8fafb;
  color: var(--muted);
  font-size: 0.86rem;
}

.public-ticket-layout {
  display: grid;
  grid-template-columns: minmax(220px, 300px) minmax(0, 1fr);
  min-height: 480px;
}

.public-ticket-sidebar {
  padding: 24px;
  border-right: 1px solid var(--line);
  background: #f8fafb;
}

.public-ticket-sidebar h2 {
  margin: 5px 0 22px;
  overflow-wrap: anywhere;
}

.public-ticket-facts {
  display: grid;
  gap: 16px;
  margin: 0;
}

.public-ticket-facts div {
  display: grid;
  gap: 4px;
}

.public-ticket-facts dt {
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 850;
  text-transform: uppercase;
}

.public-ticket-facts dd {
  margin: 0;
  font-weight: 750;
  overflow-wrap: anywhere;
}

.public-ticket-main {
  display: grid;
  align-content: start;
  gap: 26px;
  min-width: 0;
  padding: 28px;
}

.public-ticket-heading h1 {
  margin: 4px 0 0;
  font-size: clamp(1.45rem, 3vw, 2rem);
  overflow-wrap: anywhere;
}

.public-ticket-summary {
  display: grid;
  gap: 12px;
  padding: 18px;
  border: 1px solid var(--line);
  border-left: 4px solid var(--teal);
  border-radius: var(--radius);
  background: #f7fbfb;
}

.public-ticket-summary p {
  margin: 0;
  line-height: 1.55;
  overflow-wrap: anywhere;
}

.public-ticket-home {
  display: inline-flex;
  justify-self: center;
  text-decoration: none;
}

.demo-actions {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.public-jobs {
  display: grid;
  gap: 12px;
}

.public-jobs h2 {
  margin-top: 4px;
}

.public-job-list {
  display: grid;
  gap: 10px;
}

.app-shell {
  display: grid;
  grid-template-columns: 260px minmax(0, 1fr);
  min-height: 100vh;
  background: #eef3f6;
}

.sidebar {
  display: flex;
  flex-direction: column;
  gap: 24px;
  padding: 22px;
  background: #ffffff;
  border-right: 1px solid var(--line);
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.brand-mark {
  width: 44px;
  height: 44px;
  flex: 0 0 auto;
}

.brand strong,
.brand span {
  display: block;
}

.brand strong {
  font-size: 1rem;
  overflow-wrap: anywhere;
}

.brand span {
  margin-top: 2px;
  color: var(--muted);
  font-size: 0.83rem;
}

.nav-list {
  display: grid;
  gap: 8px;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  min-height: 44px;
  padding: 10px 12px;
  border: 1px solid transparent;
  border-radius: var(--radius);
  background: transparent;
  color: #2c3946;
  text-align: left;
}

.nav-item:hover {
  background: var(--surface-soft);
}

.nav-item.active {
  border-color: #b8d7d4;
  background: #e9f5f3;
  color: var(--teal-dark);
  font-weight: 700;
}

.nav-icon {
  display: inline-grid;
  place-items: center;
  width: 26px;
  height: 26px;
  flex: 0 0 auto;
  border-radius: 50%;
  background: #ffffff;
  border: 1px solid #cfd9df;
  font-size: 0.78rem;
  font-weight: 800;
}

.sidebar-footer {
  margin-top: auto;
  padding-top: 18px;
  border-top: 1px solid var(--line);
}

.label,
.eyebrow {
  margin: 0;
  color: var(--muted);
  font-size: 0.75rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.sidebar-footer strong {
  display: block;
  margin-top: 6px;
  font-size: 0.95rem;
}

.main-content {
  min-width: 0;
  padding: 24px;
  overflow-x: hidden;
}

.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  min-width: 0;
  margin-bottom: 20px;
  padding: 16px 18px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: 0 8px 22px rgba(23, 32, 42, 0.05);
}

h1,
h2,
p {
  margin-top: 0;
}

h1 {
  margin-bottom: 0;
  font-size: 2rem;
  line-height: 1.1;
}

h2 {
  margin-bottom: 0;
  font-size: 1.15rem;
  line-height: 1.25;
}

.topbar-actions,
.form-actions,
.filters {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
  flex-wrap: wrap;
}

.notification-center {
  position: relative;
  flex: 0 0 auto;
}

.icon-button {
  position: relative;
  display: inline-grid;
  width: 42px;
  height: 42px;
  place-items: center;
  padding: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #ffffff;
  color: #283542;
}

.icon-button:hover,
.icon-button[aria-expanded="true"] {
  border-color: #9fcac6;
  background: #eef7f6;
  color: var(--teal-dark);
}

.icon-button svg {
  width: 20px;
  height: 20px;
}

.notification-badge {
  position: absolute;
  top: -6px;
  right: -7px;
  display: grid;
  min-width: 20px;
  height: 20px;
  place-items: center;
  padding: 0 5px;
  border: 2px solid #ffffff;
  border-radius: 999px;
  background: var(--coral);
  color: #ffffff;
  font-size: 0.68rem;
  font-weight: 900;
  line-height: 1;
}

.notification-panel {
  position: absolute;
  top: calc(100% + 10px);
  right: 0;
  z-index: 30;
  width: min(390px, calc(100vw - 32px));
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #ffffff;
  box-shadow: 0 18px 45px rgba(23, 32, 42, 0.18);
}

.notification-panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 14px;
  border-bottom: 1px solid var(--line);
  background: #f8fbfb;
}

.notification-panel-header h2 {
  margin-top: 2px;
}

.notification-panel-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.compact-icon-button {
  width: 34px;
  height: 34px;
}

.compact-icon-button svg {
  width: 17px;
  height: 17px;
}

.notification-list {
  display: grid;
  max-height: min(520px, calc(100dvh - 180px));
  overflow-y: auto;
  overscroll-behavior: contain;
}

.notification-item {
  display: grid;
  grid-template-columns: 10px minmax(0, 1fr) 8px;
  align-items: start;
  gap: 10px;
  width: 100%;
  min-width: 0;
  padding: 13px 14px;
  border: 0;
  border-bottom: 1px solid #e8edf1;
  background: #ffffff;
  color: var(--ink);
  text-align: left;
}

.notification-item:last-child {
  border-bottom: 0;
}

.notification-item:hover,
.notification-item.unread {
  background: #f3f9f8;
}

.notification-copy {
  display: grid;
  min-width: 0;
  gap: 4px;
}

.notification-copy strong,
.notification-copy span,
.notification-copy small {
  overflow-wrap: break-word;
}

.notification-copy strong {
  font-size: 0.9rem;
}

.notification-copy span {
  color: #465766;
  font-size: 0.82rem;
  line-height: 1.4;
}

.notification-copy small {
  color: var(--muted);
  font-size: 0.73rem;
  font-weight: 700;
}

.notification-severity {
  width: 9px;
  height: 9px;
  margin-top: 5px;
  border-radius: 50%;
  background: var(--blue);
}

.notification-severity.success {
  background: var(--green);
}

.notification-severity.warning {
  background: var(--amber);
}

.notification-severity.critical {
  background: var(--coral);
}

.notification-unread-dot {
  width: 7px;
  height: 7px;
  margin-top: 5px;
  border-radius: 50%;
  background: var(--teal);
}

.notification-empty {
  display: grid;
  justify-items: center;
  gap: 7px;
  padding: 34px 20px;
  color: var(--muted);
  text-align: center;
}

.notification-empty svg {
  width: 24px;
  height: 24px;
  color: var(--green);
}

.notification-empty strong {
  color: var(--ink);
}

.notification-empty span {
  max-width: 290px;
  font-size: 0.82rem;
  line-height: 1.4;
}

.session-summary {
  display: grid;
  min-width: 160px;
  padding: 4px 12px 4px 0;
  border-right: 1px solid var(--line);
}

.session-summary span {
  color: var(--muted);
  font-size: 0.75rem;
  font-weight: 900;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.session-summary strong {
  overflow-wrap: anywhere;
  font-size: 0.93rem;
}

.install-button {
  background: #eef7f6;
  color: var(--teal-dark);
}

.primary-button,
.secondary-button,
.small-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 40px;
  border-radius: var(--radius);
  border: 1px solid transparent;
  font-weight: 800;
  white-space: nowrap;
}

.primary-button {
  padding: 0 16px;
  background: var(--teal);
  color: #ffffff;
}

.primary-button:hover {
  background: var(--teal-dark);
}

.secondary-button {
  padding: 0 16px;
  background: #ffffff;
  border-color: var(--line);
  color: #283542;
}

.secondary-button:hover {
  border-color: #b8c5ce;
  background: #f7fafb;
}

.small-button {
  min-height: 34px;
  padding: 0 12px;
  background: #ffffff;
  border-color: var(--line);
  color: #2f3d4a;
  font-size: 0.87rem;
  text-decoration: none;
}

.small-button:hover {
  border-color: #b8c5ce;
  background: #f7fafb;
}

.small-button.danger-button {
  border-color: #f0c6c1;
  color: #9d2f24;
}

.small-button.danger-button:hover {
  border-color: #e6a59d;
  background: #fff0ee;
}

.summary-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(160px, 1fr));
  gap: 12px;
  margin-bottom: 18px;
}

.ticket-summary-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 12px;
  margin-bottom: 18px;
}

.metric {
  min-height: 86px;
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: 0 4px 16px rgba(23, 32, 42, 0.04);
}

.metric span,
.request-meta {
  color: var(--muted);
  font-size: 0.85rem;
}

.metric strong {
  display: block;
  margin-top: 10px;
  font-size: 1.8rem;
  line-height: 1;
}

.metric.pending {
  border-top: 4px solid var(--amber);
}

.metric.review {
  border-top: 4px solid var(--blue);
}

.metric.approved {
  border-top: 4px solid var(--green);
}

.metric.rejected {
  border-top: 4px solid var(--coral);
}

.metric.ticket-new {
  border-top: 4px solid var(--amber);
}

.metric.ticket-progress {
  border-top: 4px solid var(--blue);
}

.metric.ticket-overdue {
  border-top: 4px solid var(--coral);
}

.metric.ticket-urgent {
  border-top: 4px solid #7c3aed;
}

.metric.ticket-discarded {
  border-top: 4px solid #6b7280;
}

.view {
  display: none;
}

.active-view {
  display: block;
}

.view > .panel + .panel,
.view > .job-form + .panel {
  margin-top: 18px;
}

.content-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 340px;
  gap: 18px;
  align-items: start;
}

.admin-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(320px, 380px);
  gap: 18px;
  align-items: start;
}

.panel {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: var(--shadow);
}

.request-form,
.timeline-panel,
.admin-settings,
.pending-panel,
.job-form {
  padding: 22px;
}

.admin-settings {
  display: grid;
  gap: 10px;
}

.bulk-import-bar {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) auto;
  gap: 12px;
  align-items: end;
  margin-top: 16px;
  padding: 16px;
  border-top: 1px solid var(--line);
}

.bulk-import-bar small {
  grid-column: 1 / -1;
  color: var(--muted);
}

.compact-form {
  display: grid;
  gap: 12px;
}

.compact-check {
  display: flex;
  gap: 8px;
  align-items: center;
  min-height: 42px;
}

.compact-check input {
  width: 18px;
  height: 18px;
}

@media (max-width: 720px) {
  .bulk-import-bar {
    grid-template-columns: 1fr;
  }

  .filters > input,
  .filters > select {
    width: 100%;
    min-width: 0;
  }
}

.admin-settings .primary-button {
  justify-self: end;
}

.pending-panel p {
  margin-bottom: 0;
  color: var(--muted);
  line-height: 1.55;
}

.panel-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 20px;
}

.panel-header.compact {
  margin-bottom: 8px;
}

.status-pill,
.badge {
  display: inline-flex;
  align-items: center;
  min-height: 28px;
  padding: 0 10px;
  border-radius: 999px;
  background: #eef5f4;
  color: var(--teal-dark);
  font-size: 0.78rem;
  font-weight: 800;
  white-space: nowrap;
}

fieldset {
  margin: 0 0 22px;
  padding: 0;
  border: 0;
}

legend {
  width: 100%;
  margin-bottom: 12px;
  padding-bottom: 8px;
  border-bottom: 1px solid var(--line);
  color: #26323d;
  font-weight: 900;
}

.form-grid,
.dynamic-grid,
.job-form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

.dynamic-fields {
  margin: 14px 0;
}

label {
  display: grid;
  gap: 7px;
  min-width: 0;
  color: #34414f;
  font-size: 0.88rem;
  font-weight: 800;
}

.wide {
  grid-column: 1 / -1;
}

input,
select,
textarea {
  width: 100%;
  min-width: 0;
  min-height: 42px;
  border: 1px solid #cfd9df;
  border-radius: var(--radius);
  background: #ffffff;
  color: var(--ink);
  padding: 9px 11px;
  outline: none;
}

textarea {
  resize: vertical;
}

input:focus,
select:focus,
textarea:focus {
  border-color: var(--teal);
  box-shadow: 0 0 0 3px rgba(15, 118, 110, 0.14);
}

input[readonly] {
  background: #f7fafb;
  color: #4c5b68;
}

input[type="file"] {
  min-height: auto;
  padding: 8px;
  white-space: normal;
}

.checkbox-field {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  min-height: 42px;
  padding: 9px 11px;
  border: 1px solid #cfd9df;
  border-radius: var(--radius);
  background: #fbfcfd;
}

.checkbox-field span {
  min-width: 0;
  color: #34414f;
  font-size: 0.88rem;
  font-weight: 800;
}

.checkbox-field input {
  width: 18px;
  min-height: 18px;
  flex: 0 0 auto;
  margin: 0;
}

.form-actions {
  justify-content: flex-end;
}

.timeline {
  display: grid;
  gap: 18px;
  margin: 18px 0 0;
  padding: 0;
  list-style: none;
}

.timeline li {
  display: grid;
  grid-template-columns: 24px minmax(0, 1fr);
  gap: 12px;
}

.timeline li > span {
  width: 14px;
  height: 14px;
  margin-top: 4px;
  border: 3px solid #ffffff;
  border-radius: 50%;
  background: var(--teal);
  box-shadow: 0 0 0 1px #b8d7d4;
}

.timeline strong {
  display: block;
  margin-bottom: 3px;
}

.timeline p {
  margin-bottom: 0;
  color: var(--muted);
  font-size: 0.9rem;
  line-height: 1.45;
}

.table-header {
  padding: 20px 20px 0;
  margin-bottom: 14px;
}

.filters {
  justify-content: flex-end;
}

.filters input,
.filters select {
  width: auto;
  min-width: 170px;
}

.request-list {
  display: grid;
  gap: 10px;
  padding: 0 20px 20px;
}

.job-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: 12px;
  padding: 0 20px 20px;
}

.compact-metrics {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 10px;
  padding: 0 20px 16px;
}

.compact-metrics article {
  min-width: 0;
  padding: 12px 14px;
  border: 1px solid #e0e8ed;
  border-radius: var(--radius);
  background: #fbfcfd;
}

.compact-metrics span {
  display: block;
  color: var(--muted);
  font-size: 0.74rem;
  font-weight: 900;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.compact-metrics strong {
  display: block;
  margin-top: 8px;
  color: var(--ink);
  font-size: 1.35rem;
  line-height: 1.05;
  overflow-wrap: anywhere;
}

.info-strip {
  display: grid;
  grid-template-columns: minmax(160px, 0.35fr) minmax(0, 1fr);
  gap: 12px;
  margin: 0 20px 16px;
  padding: 14px;
  border: 1px solid #dbe8e6;
  border-radius: var(--radius);
  background: #f7fbfa;
}

.info-strip strong {
  color: var(--teal-dark);
}

.info-strip span {
  color: #3d4b58;
  line-height: 1.45;
  overflow-wrap: anywhere;
}

.insight-cycle-strip {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  margin: 0 20px 12px;
  padding: 11px 14px;
  border: 1px solid #d9e5e4;
  border-radius: var(--radius);
  background: #f5faf9;
  color: #34414f;
}

.insight-cycle-strip span {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  min-width: 0;
}

.insight-cycle-strip svg {
  width: 18px;
  height: 18px;
  color: var(--teal);
}

.insight-cycle-strip strong {
  color: var(--ink);
}

.insight-cycle-strip small {
  color: var(--muted);
  text-align: right;
}

.alert-page-header {
  align-items: flex-start;
}

.alert-filters {
  flex: 1 1 720px;
}

.filter-search {
  position: relative;
  display: flex;
  flex: 1 1 220px;
  min-width: 190px;
}

.filter-search svg {
  position: absolute;
  top: 50%;
  left: 12px;
  width: 17px;
  height: 17px;
  color: var(--muted);
  pointer-events: none;
  transform: translateY(-50%);
}

.filters .filter-search input {
  width: 100%;
  min-width: 0;
  padding-left: 38px;
}

.alert-queue {
  display: grid;
  gap: 8px;
  padding: 0 20px 16px;
}

.alert-row {
  display: grid;
  grid-template-columns: 42px minmax(0, 1fr) auto;
  gap: 13px;
  align-items: center;
  min-width: 0;
  padding: 13px 14px;
  border: 1px solid #e0e7ec;
  border-left: 3px solid #d3a64b;
  border-radius: var(--radius);
  background: #ffffff;
}

.alert-row.critical {
  border-left-color: var(--red);
}

.alert-row.resolved {
  border-left-color: var(--green);
  background: #fbfdfc;
}

.alert-row.acknowledged {
  border-left-color: var(--blue);
}

.alert-row-icon {
  display: grid;
  width: 40px;
  height: 40px;
  place-items: center;
  border-radius: var(--radius);
  background: #f3f6f8;
  color: #475767;
}

.alert-row.critical .alert-row-icon {
  background: #fff1ef;
  color: var(--red);
}

.alert-row-icon svg {
  width: 19px;
  height: 19px;
}

.alert-row-copy {
  display: grid;
  gap: 5px;
  min-width: 0;
}

.alert-row-heading {
  display: flex;
  align-items: center;
  gap: 9px;
  min-width: 0;
}

.alert-row-heading strong {
  min-width: 0;
  color: var(--ink);
  font-size: 0.95rem;
  overflow-wrap: anywhere;
}

.alert-severity {
  flex: 0 0 auto;
  padding: 4px 7px;
  border-radius: 999px;
  background: #fff5e5;
  color: #7b5315;
  font-size: 0.72rem;
  font-weight: 900;
}

.alert-row.critical .alert-severity {
  background: #fff0ee;
  color: #a43429;
}

.alert-row-copy p {
  margin: 0;
  color: #526271;
  font-size: 0.86rem;
  line-height: 1.4;
  overflow-wrap: anywhere;
}

.alert-row-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 5px 13px;
  color: var(--muted);
  font-size: 0.76rem;
  font-weight: 750;
}

.alert-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 7px;
  flex-wrap: wrap;
}

.alert-actions .small-button {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  white-space: nowrap;
}

.alert-actions svg {
  width: 15px;
  height: 15px;
}

.alert-resolve-button {
  border-color: #bcdccd;
  color: #176342;
}

.alert-list-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 0 20px 18px;
  color: var(--muted);
  font-size: 0.82rem;
}

.alert-list-footer[hidden] {
  display: none;
}

.alert-empty-state {
  display: grid;
  justify-items: center;
  gap: 7px;
  padding: 34px 18px;
  border: 1px dashed #cfdbe2;
  border-radius: var(--radius);
  background: #fbfcfd;
  color: var(--muted);
  text-align: center;
}

.alert-empty-state svg {
  width: 28px;
  height: 28px;
  color: var(--teal);
}

.alert-empty-state strong {
  color: var(--ink);
}

.public-job-list .job-card {
  padding: 12px;
}

.job-card {
  display: grid;
  gap: 12px;
  align-content: start;
  min-width: 0;
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #ffffff;
}

.job-card.audience-internal {
  border-top: 4px solid var(--blue);
}

.job-card.audience-external {
  border-top: 4px solid var(--green);
}

.job-card.audience-both {
  border-top: 4px solid var(--teal);
}

.job-card.status-closed {
  background: #fbfcfd;
}

.job-card-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  min-width: 0;
}

.job-card h3 {
  margin: 4px 0 0;
  font-size: 1rem;
  line-height: 1.25;
  overflow-wrap: anywhere;
}

.job-card p {
  margin: 0;
  color: #34414f;
  font-size: 0.9rem;
  line-height: 1.45;
  overflow-wrap: anywhere;
}

.job-requirements {
  color: #2f3d4a;
}

.job-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.job-meta span {
  display: inline-flex;
  align-items: center;
  min-height: 26px;
  padding: 0 8px;
  border-radius: 999px;
  background: #f1f5f4;
  color: #34414f;
  font-size: 0.78rem;
  font-weight: 800;
}

.job-meta .audience-pill {
  background: #e9f7f4;
  color: var(--teal-dark);
}

.job-audience-note {
  padding: 10px 12px;
  border: 1px solid #dbe8e6;
  border-radius: var(--radius);
  background: #f7fbfa;
  color: #38534f;
  font-size: 0.84rem;
  font-weight: 800;
}

.job-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.job-actions .small-button {
  flex: 1 1 110px;
}

.insight-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 12px;
  padding: 0 20px 16px;
}

.insight-card {
  display: grid;
  align-content: start;
  gap: 14px;
  min-height: 180px;
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfcfd;
}

.insight-card h3 {
  margin: 3px 0 0;
  font-size: 1rem;
}

.insight-list {
  display: grid;
  gap: 8px;
}

.response-bars {
  display: grid;
  gap: 8px;
}

.response-bar-row {
  display: grid;
  gap: 6px;
}

.response-bar-label {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  color: #34414f;
  font-size: 0.82rem;
  font-weight: 850;
}

.response-bar-label span {
  min-width: 0;
  overflow-wrap: anywhere;
}

.response-bar-track {
  height: 9px;
  overflow: hidden;
  border-radius: 999px;
  background: #e8eef2;
}

.response-bar-track span {
  display: block;
  height: 100%;
  border-radius: inherit;
  background: linear-gradient(90deg, var(--teal), var(--blue));
}

.insight-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  min-height: 34px;
  padding: 8px 10px;
  border: 1px solid #e4ebf0;
  border-radius: var(--radius);
  background: #ffffff;
}

.insight-row span,
.insight-row strong {
  min-width: 0;
  overflow-wrap: anywhere;
  font-size: 0.86rem;
}

.insight-row span {
  color: #34414f;
}

.insight-row strong {
  color: var(--ink);
  text-align: right;
}

.insight-empty {
  margin: 0;
  color: var(--muted);
  font-size: 0.9rem;
  line-height: 1.45;
}

.ticket-board {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(340px, 1fr));
  align-items: start;
  gap: 14px;
  padding: 0 20px 20px;
}

.ticket-create-form {
  display: grid;
  gap: 14px;
  margin: 0 20px 18px;
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #f8fbfc;
}

.ticket-create-form h3 {
  margin: 2px 0 0;
  font-size: 1rem;
}

.ticket-create-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
}

.ticket-create-form .form-actions {
  justify-content: flex-end;
}

.ticket-card {
  display: grid;
  gap: 14px;
  align-content: start;
  min-width: 0;
  min-height: 0;
  padding: 16px;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #ffffff;
}

.ticket-card-compact {
  gap: 12px;
}

.ticket-card-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding-top: 2px;
}

.ticket-card-footer .ticket-actions {
  margin-left: auto;
}

.ticket-card > *,
.request-item > * {
  min-width: 0;
}

.ticket-card.overdue {
  border-color: #e6b8b2;
  box-shadow: 0 10px 24px rgba(201, 73, 58, 0.09);
}

.ticket-card-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  min-width: 0;
}

.ticket-card-header > div {
  min-width: 0;
}

.ticket-card-header .badge {
  flex: 0 0 auto;
}

.ticket-code {
  display: block;
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 900;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.ticket-title {
  margin: 4px 0 0;
  font-size: 1rem;
  line-height: 1.25;
  overflow-wrap: anywhere;
}

.ticket-summary {
  margin: 0;
  color: #34414f;
  font-size: 0.9rem;
  line-height: 1.45;
  overflow-wrap: anywhere;
}

.ticket-meta-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.ticket-meta {
  display: grid;
  gap: 3px;
  min-width: 0;
}

.ticket-meta span {
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.ticket-meta strong {
  color: #283542;
  font-size: 0.88rem;
  overflow-wrap: anywhere;
}

.ticket-assignee-control {
  display: grid;
  gap: 7px;
  min-width: 0;
}

.ticket-assignee-control span {
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.ticket-assignee-control select {
  width: 100%;
  min-height: 36px;
  padding: 0 10px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #ffffff;
  color: #283542;
}

.ticket-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: auto;
}

.ticket-actions .small-button {
  flex: 1 1 110px;
}

.compact-button {
  width: fit-content;
  margin-top: 6px;
}

.request-item {
  display: grid;
  grid-template-columns: minmax(0, 1.5fr) minmax(150px, 0.75fr) minmax(170px, 0.8fr) auto;
  gap: 14px;
  align-items: center;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #ffffff;
}

.request-item.readonly-request {
  grid-template-columns: minmax(0, 1.35fr) minmax(130px, 0.55fr) minmax(170px, 1fr) minmax(150px, 0.75fr);
}

.request-item.approval-item {
  grid-template-columns: minmax(0, 1.2fr) minmax(120px, 0.45fr) minmax(180px, 1fr) minmax(180px, auto);
}

.request-item.audit-item {
  grid-template-columns: minmax(0, 1.4fr) minmax(110px, 0.45fr) minmax(180px, 0.85fr) minmax(170px, 0.7fr);
}

.request-item.candidate-item {
  grid-template-columns: minmax(0, 1.2fr) minmax(110px, 0.45fr) minmax(0, 1.15fr) minmax(160px, auto);
}

.approval-trail {
  grid-column: 1 / -1;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding-top: 2px;
}

.approval-trail span {
  display: grid;
  align-items: start;
  gap: 8px;
  min-width: 0;
  padding: 7px 9px;
  border: 1px solid #e4ebf0;
  border-radius: var(--radius);
  background: #fbfcfd;
  color: #34414f;
  font-size: 0.82rem;
  font-weight: 800;
}

.approval-trail small {
  color: var(--muted);
  font-size: 0.76rem;
  font-weight: 800;
  line-height: 1.25;
  overflow-wrap: anywhere;
}

.request-item.alert-item.critical {
  border-color: #e6b8b2;
  background: #fffafa;
}

.request-item.alert-item.warning {
  border-color: #ead4a8;
}

.request-title {
  display: grid;
  gap: 4px;
  min-width: 0;
}

.request-title strong,
.request-title span,
.request-meta {
  overflow-wrap: break-word;
  word-break: normal;
  line-height: 1.35;
}

.request-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  min-width: 0;
  flex-wrap: wrap;
}

.modal-backdrop {
  position: fixed;
  inset: 0;
  z-index: 20;
  display: grid;
  place-items: center;
  padding: 24px;
  background: rgba(23, 32, 42, 0.48);
}

.modal-panel {
  display: grid;
  gap: 18px;
  width: min(860px, 100%);
  max-height: min(760px, calc(100vh - 48px));
  overflow: auto;
  padding: 22px;
  border-radius: var(--radius);
  background: #ffffff;
  box-shadow: 0 24px 70px rgba(23, 32, 42, 0.22);
}

.modal-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--line);
}

.modal-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.modal-header h2 {
  margin: 4px 0 0;
}

.modal-body {
  display: grid;
  gap: 18px;
}

.ticket-case-panel {
  width: min(980px, 100%);
}

.ticket-case-status {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 14px 16px;
  border: 1px solid #c9d9df;
  border-left: 4px solid var(--teal);
  border-radius: var(--radius);
  background: #f7fbfb;
}

.ticket-case-status p {
  margin: 4px 0 0;
  color: var(--muted);
  line-height: 1.45;
}

.ticket-case-controls {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) minmax(0, 2fr);
  gap: 14px;
  align-items: end;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfcfd;
}

.ticket-case-controls .ticket-actions {
  justify-content: flex-end;
}

.ticket-history {
  display: grid;
  gap: 0;
  margin: 0;
  padding: 0;
  list-style: none;
}

.ticket-history-item {
  position: relative;
  display: grid;
  grid-template-columns: 14px minmax(0, 1fr) auto;
  gap: 12px;
  padding: 10px 0;
}

.ticket-history-item:not(:last-child)::after {
  position: absolute;
  top: 27px;
  bottom: -6px;
  left: 6px;
  width: 2px;
  background: #d6e1e5;
  content: "";
}

.ticket-history-dot {
  position: relative;
  z-index: 1;
  width: 12px;
  height: 12px;
  margin-top: 4px;
  border: 3px solid #dff1ef;
  border-radius: 50%;
  background: var(--teal);
  box-sizing: border-box;
}

.ticket-history-item p,
.ticket-history-item small {
  margin: 3px 0 0;
  color: var(--muted);
}

.ticket-history-item time {
  color: var(--muted);
  font-size: 0.8rem;
  white-space: nowrap;
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.detail-row {
  display: grid;
  gap: 4px;
  min-width: 0;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfcfd;
}

.detail-row span {
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.detail-row strong {
  overflow-wrap: anywhere;
  color: #1f2a37;
  font-size: 0.92rem;
}

.detail-section {
  display: grid;
  gap: 10px;
}

.detail-section h3 {
  margin: 0;
  font-size: 1rem;
}

.detail-section p {
  margin: 0;
  color: #34414f;
  line-height: 1.5;
  overflow-wrap: anywhere;
}

.user-item {
  display: grid;
  grid-template-columns: minmax(260px, 0.8fr) minmax(0, 1.2fr);
  gap: 14px;
  align-items: start;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #ffffff;
}

.user-controls {
  display: grid;
  grid-template-columns: repeat(2, minmax(150px, 1fr));
  gap: 10px;
  align-items: start;
  min-width: 0;
}

.compact-field {
  display: grid;
  gap: 6px;
  min-width: 0;
}

.compact-field span,
.role-picker > span {
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.manager-field {
  grid-column: 1 / -1;
}

.role-select,
.compact-field select {
  min-width: 0;
}

.user-controls .request-actions {
  grid-column: 1 / -1;
  justify-content: flex-end;
}

.user-controls .small-button {
  min-width: 0;
}

.role-summary {
  display: inline-flex;
  width: fit-content;
  max-width: 100%;
  margin-top: 8px;
  padding: 5px 8px;
  border-radius: 999px;
  background: #eef7f6;
  color: var(--teal-dark);
  font-size: 0.78rem;
  font-weight: 900;
  overflow-wrap: anywhere;
}

.role-picker {
  display: grid;
  grid-column: 1 / -1;
  gap: 8px;
}

.role-check-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(118px, 1fr));
  gap: 8px;
}

.role-check {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  min-height: 34px;
  padding: 6px 9px;
  border: 1px solid #dbe4ea;
  border-radius: var(--radius);
  background: #fbfcfd;
  color: #2c3946;
  font-size: 0.82rem;
  font-weight: 850;
}

.role-check input {
  width: auto;
  min-height: 0;
  margin: 0;
}

.candidate-item {
  border-left: 4px solid var(--teal);
}

.candidate-item.source-email {
  border-left-color: var(--blue);
}

.candidate-item.source-portal {
  border-left-color: var(--green);
  background: #fbfffd;
}

.candidate-item.source-internal {
  border-left-color: var(--teal);
  background: #f8fcfb;
}

.candidate-item.source-whatsapp {
  border-left-color: #168f62;
  background: #f6fcf9;
}

.badge.pending {
  background: #fff7e8;
  color: #81520f;
}

.badge.review {
  background: #edf4ff;
  color: #164aa3;
}

.badge.approved {
  background: #eaf8f0;
  color: #12613d;
}

.badge.rejected {
  background: #fff0ee;
  color: #9d2f24;
}

.badge.ticket-new {
  background: #fff7e8;
  color: #81520f;
}

.badge.ticket-progress {
  background: #edf4ff;
  color: #164aa3;
}

.badge.ticket-waiting {
  background: #f1f5f4;
  color: #43515d;
}

.badge.ticket-closed {
  background: #eaf8f0;
  color: #12613d;
}

.badge.ticket-discarded {
  background: #f1f5f4;
  color: #43515d;
}

.badge.priority-urgent {
  background: #fff0ee;
  color: #9d2f24;
}

.badge.priority-high {
  background: #fff7e8;
  color: #81520f;
}

.badge.priority-medium {
  background: #edf4ff;
  color: #164aa3;
}

.badge.priority-low {
  background: #eaf8f0;
  color: #12613d;
}

.empty-state {
  padding: 40px 16px;
  border: 1px dashed #b8c5ce;
  border-radius: var(--radius);
  color: var(--muted);
  text-align: center;
}

.ticket-board .empty-state {
  grid-column: 1 / -1;
}

.toast {
  position: fixed;
  right: 22px;
  bottom: 22px;
  max-width: min(360px, calc(100vw - 32px));
  padding: 13px 16px;
  border-radius: var(--radius);
  background: #17202a;
  color: #ffffff;
  box-shadow: var(--shadow);
  opacity: 0;
  transform: translateY(14px);
  pointer-events: none;
  transition: opacity 160ms ease, transform 160ms ease;
}

.toast.show {
  opacity: 1;
  transform: translateY(0);
}

@media (max-width: 1100px) {
  .app-shell {
    grid-template-columns: 1fr;
  }

  .sidebar {
    position: sticky;
    top: 0;
    z-index: 10;
    display: grid;
    grid-template-columns: minmax(180px, 0.7fr) minmax(0, 1.3fr);
    align-items: center;
    gap: 12px;
    padding: 14px 18px;
    border-right: 0;
    border-bottom: 1px solid var(--line);
    box-shadow: 0 8px 20px rgba(23, 32, 42, 0.06);
  }

  .nav-list {
    display: flex;
    justify-content: flex-end;
    gap: 8px;
    min-width: 0;
    overflow-x: auto;
    overscroll-behavior-x: contain;
    padding-bottom: 2px;
    scrollbar-width: none;
    -webkit-overflow-scrolling: touch;
  }

  .nav-list::-webkit-scrollbar {
    display: none;
  }

  .nav-item {
    flex: 0 0 auto;
    width: auto;
    white-space: nowrap;
  }

  .main-content {
    padding: 18px;
  }

  .sidebar-footer {
    display: none;
  }

  .content-grid {
    grid-template-columns: 1fr;
  }

  .admin-grid {
    grid-template-columns: 1fr;
  }

  .user-item {
    grid-template-columns: 1fr;
    align-items: stretch;
  }

  .user-controls {
    grid-template-columns: repeat(2, minmax(150px, 1fr));
  }

  .timeline-panel {
    order: -1;
  }
}

@media (max-width: 760px) {
  .public-ticket-screen {
    padding: 0;
  }

  .public-ticket-shell {
    min-height: 100vh;
    border: 0;
    border-radius: 0;
  }

  .public-ticket-brand,
  .public-ticket-heading {
    align-items: flex-start;
  }

  .public-ticket-security {
    display: none;
  }

  .public-ticket-layout {
    grid-template-columns: 1fr;
  }

  .public-ticket-sidebar {
    border-right: 0;
    border-bottom: 1px solid var(--line);
  }

  .public-ticket-main {
    padding: 22px 18px;
  }

  .login-screen {
    min-height: 100dvh;
    padding: 14px;
  }

  .login-panel {
    gap: 16px;
    padding: 18px;
  }

  .portal-tabs {
    gap: 3px;
  }

  .portal-tab {
    min-height: 36px;
    padding: 0 6px;
    font-size: 0.9rem;
  }

  .brand-mark {
    width: 38px;
    height: 38px;
  }

  .brand strong {
    font-size: 0.92rem;
  }

  .brand span {
    font-size: 0.78rem;
  }

  .sidebar {
    grid-template-columns: 1fr;
    gap: 10px;
    padding: 10px 12px;
  }

  .sidebar .brand {
    padding: 0 2px;
  }

  .nav-list {
    justify-content: flex-start;
  }

  .nav-item {
    min-height: 38px;
    padding: 8px 10px;
    gap: 8px;
    font-size: 0.9rem;
  }

  .nav-icon {
    width: 24px;
    height: 24px;
    font-size: 0.72rem;
  }

  .main-content {
    padding: 12px;
  }

  .topbar,
  .panel-header,
  .table-header {
    display: grid;
  }

  .topbar {
    gap: 12px;
    margin-bottom: 12px;
    padding: 14px;
  }

  h1 {
    font-size: 1.45rem;
  }

  h2 {
    font-size: 1.02rem;
  }

  .topbar-actions,
  .form-actions,
  .filters {
    width: 100%;
    align-items: stretch;
  }

  .notification-center {
    margin-left: auto;
  }

  .session-summary {
    width: 100%;
    border-right: 0;
    border-bottom: 1px solid var(--line);
    padding: 0 0 10px;
  }

  .primary-button,
  .secondary-button {
    flex: 1 1 150px;
  }

  .small-button {
    min-height: 38px;
  }

  .summary-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 8px;
    margin-bottom: 12px;
  }

  .ticket-summary-grid,
  .compact-metrics,
  .form-grid,
  .dynamic-grid,
  .job-form-grid,
  .ticket-create-grid {
    grid-template-columns: 1fr;
  }

  .metric {
    min-height: 76px;
    padding: 12px;
  }

  .metric strong {
    font-size: 1.45rem;
  }

  .content-grid,
  .admin-grid {
    gap: 12px;
  }

  .panel,
  .ticket-card,
  .request-item,
  .job-card,
  .compact-metrics article,
  .insight-card {
    box-shadow: none;
  }

  .request-form,
  .timeline-panel,
  .admin-settings,
  .pending-panel,
  .job-form {
    padding: 16px;
  }

  .table-header {
    gap: 12px;
    margin-bottom: 12px;
    padding: 16px 16px 0;
  }

  .request-list,
  .job-grid,
  .ticket-board {
    padding: 0 16px 16px;
  }

  .compact-metrics,
  .insight-grid {
    padding: 0 16px 14px;
  }

  .info-strip {
    margin: 0 16px 14px;
  }

  .ticket-create-form {
    margin: 0 16px 16px;
    padding: 14px;
  }

  .info-strip {
    grid-template-columns: 1fr;
  }

  .ticket-board,
  .job-grid {
    grid-template-columns: 1fr;
  }

  .insight-grid {
    grid-template-columns: 1fr;
  }

  .ticket-meta-grid {
    grid-template-columns: 1fr;
  }

  .ticket-card-footer,
  .ticket-case-status,
  .ticket-case-controls,
  .ticket-history-item {
    grid-template-columns: 1fr;
  }

  .ticket-card-footer,
  .ticket-case-status {
    display: grid;
  }

  .ticket-card-footer .ticket-actions {
    margin-left: 0;
  }

  .ticket-history-item {
    gap: 4px;
    padding-left: 20px;
  }

  .ticket-history-dot {
    position: absolute;
    top: 12px;
    left: 0;
  }

  .ticket-history-item:not(:last-child)::after {
    left: 5px;
  }

  .ticket-history-item time {
    white-space: normal;
  }

  .modal-backdrop {
    align-items: start;
    padding: 12px;
  }

  .modal-panel {
    max-height: calc(100dvh - 24px);
    padding: 16px;
  }

  .modal-header,
  .detail-grid {
    grid-template-columns: 1fr;
  }

  .modal-header {
    display: grid;
  }

  .request-item {
    grid-template-columns: 1fr;
    align-items: stretch;
  }

  .request-item.readonly-request,
  .request-item.approval-item,
  .request-item.audit-item,
  .request-item.candidate-item,
  .request-item.alert-item {
    grid-template-columns: 1fr;
  }

  .request-item.audit-item,
  .request-item.candidate-item {
    gap: 10px;
  }

  .request-item.audit-item > div,
  .request-item.candidate-item > div,
  .request-item.approval-item > div,
  .request-item.readonly-request > div {
    min-width: 0;
  }

  .request-item.audit-item .badge,
  .request-item.candidate-item .badge {
    width: fit-content;
  }

  .user-item,
  .user-controls {
    grid-template-columns: 1fr;
  }

  .request-actions {
    justify-content: stretch;
  }

  .request-actions .small-button,
  .ticket-actions .small-button,
  .job-actions .small-button {
    flex: 1 1 120px;
  }

  .filters input,
  .filters select {
    width: 100%;
  }
}

@media (max-width: 560px) {
  .nav-item {
    justify-content: center;
  }

  h1 {
    font-size: 1.35rem;
  }

  .demo-actions {
    grid-template-columns: 1fr;
  }

  .summary-grid {
    grid-template-columns: 1fr;
  }

  .topbar-actions,
  .form-actions,
  .modal-actions {
    display: grid;
    grid-template-columns: 1fr;
  }

  .notification-center {
    width: 100%;
    margin-left: 0;
  }

  .notification-toggle {
    margin-left: auto;
  }

  .notification-panel {
    position: fixed;
    top: 12px;
    right: 12px;
    left: 12px;
    width: auto;
    max-height: calc(100dvh - 24px);
  }

  .notification-list {
    max-height: calc(100dvh - 95px);
  }

  .primary-button,
  .secondary-button,
  .small-button {
    width: 100%;
  }

  .ticket-card-header,
  .job-card-header,
  .request-item.audit-item,
  .request-item.candidate-item,
  .request-item.approval-item,
  .insight-row {
    display: grid;
  }

  .ticket-card-header .badge,
  .job-card-header .badge {
    width: fit-content;
  }

  .ticket-meta-grid,
  .detail-grid,
  .role-check-grid {
    grid-template-columns: 1fr;
  }

  .audit-item .request-title,
  .candidate-item .request-title {
    gap: 3px;
  }

  .audit-item .request-meta,
  .candidate-item .request-meta {
    font-size: 0.86rem;
  }
}

@media (max-width: 420px) {
  .login-screen {
    padding: 0;
  }

  .login-panel {
    min-height: 100dvh;
    border: 0;
    border-radius: 0;
    box-shadow: none;
  }

  .portal-tab {
    font-size: 0.82rem;
  }

  .nav-item {
    max-width: 150px;
  }

  .nav-item span:last-child {
    overflow: hidden;
    text-overflow: ellipsis;
  }

  .request-form,
  .timeline-panel,
  .admin-settings,
  .pending-panel,
  .job-form,
  .table-header,
  .ticket-create-form {
    padding: 14px;
  }

  .request-list,
  .job-grid,
  .ticket-board,
  .compact-metrics,
  .insight-grid {
    padding-right: 14px;
    padding-left: 14px;
  }
}

@media (max-width: 900px) {
  .alert-page-header {
    display: grid;
  }

  .alert-filters,
  .filter-search {
    width: 100%;
  }

  .alert-row {
    grid-template-columns: 38px minmax(0, 1fr);
    align-items: start;
  }

  .alert-row-icon {
    width: 36px;
    height: 36px;
  }

  .alert-actions {
    grid-column: 1 / -1;
    justify-content: stretch;
  }

  .alert-actions .small-button {
    flex: 1 1 130px;
    justify-content: center;
  }
}

@media (max-width: 560px) {
  .summary-grid,
  .compact-metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .metric,
  .compact-metrics article {
    min-height: 0;
  }

  .insight-cycle-strip {
    display: grid;
    margin-right: 14px;
    margin-left: 14px;
  }

  .insight-cycle-strip small {
    text-align: left;
  }

  .alert-queue {
    padding-right: 14px;
    padding-left: 14px;
  }

  .alert-row {
    padding: 12px;
  }

  .alert-row-heading {
    align-items: flex-start;
    flex-direction: column;
  }

  .alert-list-footer {
    align-items: stretch;
    flex-direction: column;
    padding-right: 14px;
    padding-left: 14px;
  }
}